Meet Rupert Charles
An Audio-Visual Technician delivering reliable friendly onsite support to our client Bayer UK
Our after sales service is something we pride ourselves in, Rupert, one of our onsite audio visual technicians, helps us deliver a quality of service that ensures our clients see the results they want and need from the solutions we provide.
Rupert Charles started working at Bayer’s UK HQ in May 2017 after the company moved into their new offices at Reading’s Green Park. Rupert was brought in to help support Bayer’s employees as they adjusted to their new working environment, and in particular with the new AV technology that was implemented by Focus 21 within Bayer’s 4-story office space. This facility consists of several multipurpose workspaces, formal and informal office spaces, extendable boardroom, educational laboratory and inspiration zone, as well as a restaurant and relaxation area. The office is fitted out with large format displays, digital signage, room management systems and Skype enabled conferencing and projection.
On a day to day basis Rupert carries out a range of activities that support the employees, both within the office and offsite. Rupert regularly checks the audio-visual technology throughout the office space to ensure the functionality is as it should be, and carries out daily checks to prevent issues before they arise, and therefore reducing downtime. He responds to AV related support tickets, as well as dealing with ad-hoc queries from employees and providing onsite training for those that are new to the organization or are simply struggling with the new technology.
Rupert prides himself on being open and approachable, and nothing is too much trouble for him. He believes that his role isn’t just to fix issues, but to educate people on how to best use the technology and feel comfortable with it, and improve their productivity. Rupert understands that sometimes this can take time so is always on hand to help people until they do feel confident enough to go it alone and encourages employees to pre-book support until they are 100% happy.
Rupert works independently, in conjunction with the necessary support Focus 21 provides to ensure that all issues are addressed in a timely manner.
Audio Visual Technician