Eshe Johnson is the latest member of the Focus 21 team to achieve her InfoComm AV Technologist certification. Having joined the team as an administration apprentice two years ago Eshe quickly worked her way up to the role of Customer Service Administrator, developing an ever-growing knowledge of AV technology along the way.
“As Customer Service Administrator I’m on the front line when it comes to handling customer calls, talking the customer through the issue, logging the fault and escalating it to the technical support team as necessary. This certification has provided me with a better understanding of both the technology and customers use cases, allowing me to better service their call and recommend the perfect engineer for the job.”
Jim Harwood, Managing Director comments:
“Training is vital for all members of the team, be it engineering, customer care or installation. We’ve got more staff taking this qualification than ever before, giving them a strong understanding of the challenges faced by our customer and how best to solve them.”