Audiovisual systems are nowadays considered business critical and unnecessary downtime is unacceptable and costly.

Focus 21 offer proactive maintenance services designed to ensure your audiovisual systems perform with maximum reliability and availability enabling the best possible user experience and return on investment.

We believe the essence of delivering a successful high quality maintenance service is to provide dependable qualified technicians and offer a flexible tiered service level agreement based upon detailed inventory management and room profile. Our service contracts are tailored to meet the unique requirements of each of our clients.

By harnessing the IP control capabilities of modern audiovisual and videoconferencing equipment we can offer remote management, diagnostics and operation of systems. We can provide you with the benefit of being able to minimise the number of support staff and resolve most issues before the end user becomes aware of them.

In the event of system failure we have one of the largest dedicated service technical teams and one of the largest inventories of service spare stock within the UK. Our technicians can provide rapid response onsite corrective maintenance and comprehensive preventative maintenance support. 

Our service contracts are managed by our customer services team who are dedicated to help resolve any issues quickly and efficiently. All of our clients have remote access to their client account on our Support Centre database and can remotely log and track their requests online, giving them total live visibility at all times.

 

Please contact sales@focus21.co.uk for all service enquiries or call 08452 707453