Focus 21 are currently looking for experienced people in the following areas.

Service

Junior/Technical HelpDesk Engineer

 £25,000- £32,000 per annum dependant on experience.

Overview  

Qualifications and experience

·         Experience working within an AV and VC/IT support role.

·         Proficient using remote support tool applications (Team-viewer, VPN, Remote Desktop).

·         Must be computer literate Windows/MAC OS, Share-point, and Microsoft Mail, word, excel

·         Proven track record in an AV/IT technical support based role

·         Excellent customer relations and interpersonal skills

·         Excellent communication skills, both written and verbal

·         Fluent in English, professional telephone manner

·         Excellent organisational skills, especially under pressure.

Duties and Responsibilities

·         1st/2nd line AV/VC technical support to Focus21 clients (helpdesk operating 7am -7pm)

·         Obtaining the relevant information, drawings, and providing client remote technical assistance with integrated      AV/VC equipment.

·         Escalation to field engineering team for onsite repairs and our workshop service spare support team.

·         Field engineering team support, providing documentation and back history, back end assistance

·         Updating our ticketing system accurately with absolute attention to detail

·         Raising RMAs with Focus21 equipment’s suppliers under warranty

·         Provide technical reports and updates to Focus21 customers

·         Internal desktop support

Required skills

·         Understanding of the fundamental principles of audio and video

·         Understanding of TCP/IP Networks Protocols and switching/routing over local area networks.

·         Experience of Cisco & Polycom video conference networking infrastructure and end-point configuration.

·         All applicants should have a good understanding, interest and experience in audio visual and control systems.

Shifts may be required

07:00am –16:00pm / 08.30-17:30 / 10:00am -19:00pm

All applicants must be eligible to work in the UK, or hold a valid UK permit (no sponsorship offered), full and clean UK driving license, up to date passport and be willing/able to travel both within the UK and overseas when required. Applicants must be fluent in English.

This is a fantastic opportunity to join a highly competitive, friendly and progressive company which offers great opportunities to build a career and progress.

Please make further enquiries by Email : recruitment@focus21.co.uk

Projects

Sales

Apprentice & Trainee Scheme

Focus 21 Visual Communications Ltd currently have a number of vacancies for motivated individuals who want to join our AV Traineeship and Apprenticeship schemes.

We are currently specifically looking for;

You will receive training for a career audio visual engineering disciplines such as installation, programming, commissioning and maintenance. 

Interested candidates should send their CV to Recruitment@focus21.co.uk, suitable candidates will be invited to our office in Deepcut for an interview.