Focus 21 are currently looking for experienced people in the following areas.


Junior/Technical HelpDesk Engineer

 £25,000- £32,000 per annum dependant on experience.


Qualifications and experience

·         Experience working within an AV and VC/IT support role.

·         Proficient using remote support tool applications (Team-viewer, VPN, Remote Desktop).

·         Must be computer literate Windows/MAC OS, Share-point, and Microsoft Mail, word, excel

·         Proven track record in an AV/IT technical support based role

·         Excellent customer relations and interpersonal skills

·         Excellent communication skills, both written and verbal

·         Fluent in English, professional telephone manner

·         Excellent organisational skills, especially under pressure.

Duties and Responsibilities

·         1st/2nd line AV/VC technical support to Focus21 clients (helpdesk operating 7am -7pm)

·         Obtaining the relevant information, drawings, and providing client remote technical assistance with integrated      AV/VC equipment.

·         Escalation to field engineering team for onsite repairs and our workshop service spare support team.

·         Field engineering team support, providing documentation and back history, back end assistance

·         Updating our ticketing system accurately with absolute attention to detail

·         Raising RMAs with Focus21 equipment’s suppliers under warranty

·         Provide technical reports and updates to Focus21 customers

·         Internal desktop support

Required skills

·         Understanding of the fundamental principles of audio and video

·         Understanding of TCP/IP Networks Protocols and switching/routing over local area networks.

·         Experience of Cisco & Polycom video conference networking infrastructure and end-point configuration.

·         All applicants should have a good understanding, interest and experience in audio visual and control systems.

Shifts may be required

07:00am –16:00pm / 08.30-17:30 / 10:00am -19:00pm

All applicants must be eligible to work in the UK, or hold a valid UK permit (no sponsorship offered), full and clean UK driving license, up to date passport and be willing/able to travel both within the UK and overseas when required. Applicants must be fluent in English.

This is a fantastic opportunity to join a highly competitive, friendly and progressive company which offers great opportunities to build a career and progress.

Please make further enquiries by Email :



Apprentice & Trainee Scheme

Focus 21 Visual Communications Ltd currently have a number of vacancies for motivated individuals who want to join our AV Traineeship and Apprenticeship schemes.

We are currently specifically looking for;

You will receive training for a career audio visual engineering disciplines such as installation, programming, commissioning and maintenance. 

Interested candidates should send their CV to, suitable candidates will be invited to our office in Deepcut for an interview.